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Return Policy (Retail)

Return Policy (Retail)

 

Eligibility

To be eligible for a return:

1) Purchase date must be within 30 calendar days

2) Provide proof of purchase

3) Item must be unused, in the same condition as received, and in the original packaging

4) An RMA (Return Merchandise Authorization) number must be obtained by contacting SP Turboost Company via text or email prior to proceeding with return shipping. No returns will be accepted without an RMA number

 

Shipping Address

Once an RMA number is obtained, you should mail your product to:

SP Turboost Company, LLC

3575 Old Conejo Rd

Newbury Park, California 91320

USA

 

You will be responsible for paying for your own shipping costs for returning your item(s), unless otherwise specified by SP Turboost Company.

Please write the RMA number on the exterior of the shipping box

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. SP Turboost Company does not guarantee that your return will be received, nor be responsible for any damage occurs during return shipping.

No labor or vehicle liability claims.

 

Refunds

Once your return is received and inspected, SP Turboost Company will send you an email notification. If your return is accepted after inspection, your refund will be processed, and a credit or a charge reversal will automatically be applied to your credit card or original method of payment, within 10 business days. Please note that all shipping charges are non-refundable. 

 

Late or missing refunds (if applicable)

Typical credit card transaction in the US takes up to 10 business days to complete. If you haven’t received a refund yet after 10 business days, first check your bank account as well as your credit card company for further assistance. Refunds might also appear in the form of a reversal. In the case of a reversal, the original payment is removed from your customer's bank statement, and a separate credit is not issued. If you need additional assistance from SP Turboost Company regarding your refund transaction, please contact us by text or email at sales@spturboost.com.